FAQ

Products

Our product portfolio includes antibodies, ELISA kits, tools for AAV gene therapy, density gradient media, phage display systems and research kits & tools.  Since 1983, PROGEN has been an established manufacturer and supplier of premium antibodies, in vitro diagnostics, and reagents for the global life science research community. While PROGEN ’s antibodies are among the most published antibodies in biomedical and cell biology literature, its ELISA kits aim at niche markets in microbiology, infectious diseases and immunology.

  You can find all our products in our "products" categories. If you need assistance with your search, please contact our customer service and we will be happy to help you.

PROGEN does not produce custom antibodies. However, we value input from our customers in order to improve our product range. Please contact our technical service

Upon request, we will send you PROGEN's current catalog.

PROGEN has implemented a rigorous quality control management system, which received the EN ISO 13485:2003 + AC:2007 standard certificate by the mdc medical device certification GmbH. On a regular basis, we participate in a number of quality assessment schemes, including Instand (Germany) and DGKL (German Society for Clinical Chemistry and Laboratory Medicine), Germany. PROGEN's products meet the essential requirements of the directive 98/79/EC of 27 October 1998 on in vitro diagnostic medical devices. Our commitment is to deliver premium quality to meet our customers' highest standards.

PROGEN does not keep animals for antibody generation in-house. Production at PROGEN is limited to monoclonal antibodies which are generated using hybridoma cell culture techniques. Hybridoma clones are in-licensed from academic partners in Germany. Polyclonal antisera are obtained from industrial partners, such as Seramun Diagnostica GmbH. PROGEN chooses only collaborators that adhere strictly to animal welfare guide lines.

PROGEN greatly supports animal welfare efforts and actively engages in the development of innovative methods to generate premium antibodies without the use of animals. The company already offers a highly effective phage display technology for the production of recombinant, tailored antibodies. The advantage of this method is not only the avoidance of animal use but also the generation of custom-fit, reliable antibodies.

Orders & Shipping

The easiest way to order is our web shop. We also accept orders via our e-mail form. In addition, our customer service is happy to help with product and order requests on the phone. Our business hours are 8 am to 5 pm CET.

Products listed in our web shop are usually in stock if not stated otherwise. If you require larger amounts (5 items or more of one product) or a specific lot, please feel free to contact us.

In our web shop payment is simple and safe via credit card. We accept Visa and Master Card. Please understand that for first time customers we have to ask for prepayment. For established customers, we offer payment on a 30 days net basis via bank transfer. Please contact us if you would like to receive an invoice in US-Dollar.

PROGEN sells and ships worldwide. Please note that regional import conditions and legislation have to be considered. Please contact us for specific requests.

The actual product prices are listed in our web shop. Prices do not include shipping charges and taxes. Please note that we charge an extra handling fee for shipments on dry ice and on cool packs. For further questions on pricing, please contact us.

Shipping costs depend on package size, weight and destination. Please contact us for specific requests!

For orders within Germany PROGEN charges 19% VAT. For EU customers, we kindly ask to provide your institute's/company's VAT number, otherwise we will have to charge 19% VAT. We do not charge VAT for customers outside of Germany and the EU.

You will receive an automatic e-mail confirmation shortly after placing an order via our web shop indicating that the order request has been forwarded correctly. Within 3 working days our customer service will get back to you with an official order confirmation.

In case of a production bottleneck we will inform you about the estimated delivery date. Also, we routinely track all outbound shipments and will contact you in case there is a delay due to customs clearance etc. Please contact our customer service for more information.

All transactions you make remain confidential. Learn more about our privacy policy.

We ship our products directly from our warehouse in Heidelberg, Germany within 3 working days after receipt of the purchase order (with exception of German national holidays).
Shipping time will depend on the country of destination. Delivery information:

DestinationDelivery Time (for orders placed before 11:30 a.m. CET)**

Germany

3 working days*

EU, Switzerland, Norway

3-5 working days*

U.S.A.

3-7 working days* (excl. delay due to customs clearance)

other

5-7 working days* (excl. delay due to customs clearance)


** Applicable for standard quantities. In the event of a delay in delivery we will inform you immediately via e-mail, fax or phone!    

 

Didn't find what you were looking for?

Our support team is happy to answer your questions!
Contact us by Email or call +49 (0) 6221 8278-0

Customer Contact

Sabine Erhart

Sabine Erhart

Customer Service Representative
Sabine Erhart

Sabine Erhart

Customer Service Representative
Alena Mahler

Alena Mahler

Customer Service Representative
Alena Mahler

Alena Mahler

Customer Service Representative
Sonja Fuhlroth

Sonja Fuhlroth

Presales & Head of Administration
Sonja Fuhlroth

Sonja Fuhlroth

Presales & Head of Administration
Dr. Ina Berger

Dr. Ina Berger

Scientific Support Representative
Dr. Ina Berger

Dr. Ina Berger

Scientific Support Representative

PROGEN's customer service team is happy to assist with all matters concerning product information, orders & shipping, technical & scientific support or administration.

Downloads

The following documents provide information on PROGEN's business terms & conditions and other issues related to quality management or ordering.
If you are looking for in-depth information on the various applications of our products, please visit our science page.